Frequently Asked Questions
What is the iRenew bracelet made of and how long will it last?
The iRenew bracelet is made of silicone a nd stainless steel. The iRenew Sport wristband is made of 100% silicone. Bot h are created using the technological process of Selective Frequency ResonanceTM (SFR), the technology may help support balance, endurance, and strength when the bracelet is worn. Once the technology is embedded in the bracelet it will be effective forever.
How long should I wear the bracelet?
You can wear your iRenew bracelet or iRenew Sport wristband 24/7. The longer you wear it, the more effective it will be.
Can I wear it in the shower, pool or ocean?
iRenew bracelets or iRenew Sprot wristbands can get wet. You can wear your iRenew all the time, doing any activity - even showering.
What is your Return Policy?
iRenew® customers enjoy a 100% Money Back Guarantee on all our products. If for any reason you are unsatisfied with the product(s) or if the product is faulty please follow our Returns Policy.
Return the item within 30 days of delivery for a full refund minus P&H. If the error was ours and we sent you the wrong product or the product was faulty, then we will also refund the P&H. Otherwise upon your request, we will send you the correct product upon receipt of the incorrect or faulty item.
You should expect to receive your refund within four weeks of sending in the return however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
What size bands do you have?
iRenew bracelet and iRenew Sport wristband are one size fits most due to their adjustable wristband. Please refer to the sizing instructions on further sizing information.
Will my personal information be safe by ordering online? Does iRenew have a secure website?
Yes, very safe. Our website has 128 bit SSL encryption
What payment methods can I use?
iRenew accepts Visa, Mastercard, Discover and American Express.
Once my order is placed, how long will it take to ship?
Your order typically ships within 24-48 hours.
How do I make changes to my online order (shipping address, color, size, quantity, etc.)?
Contact customer support
What if I do not receive my order or receive the wrong product, color and/or size?
If you do not receive your order or have received the incorrect order please contact Customer Service immediately. We are dedicated to providing you with the fastest and most effective care when it comes to your order. We will promptly handle any issue that may arise.
What if my band breaks or has a defect?
We Guarantee our iRenew for the first 30 days against any sort of defect. If you feel your band is defective please contact customer support.
What is the Most Popular iRenew Bracelet?
So far we find that most people prefer our original black iRenew Bracelet, but the iRenew Sport is quickly becoming the choice of professional athletes and celebrities. Learn more and vote for your favorite iRenew Bracelet!
